Refund policy

Return & Exchange Policy

• Return Window: You can return or exchange items within 14 days of receiving your order if you are not satisfied.
• Eligibility Criteria:
  • Items must be in their original condition, unused, and in the original packaging.
  • You must provide a valid receipt or proof of purchase (e.g., order number).
  • Customized orders or special requested fitments may have limited eligibility for return unless they are defective.

• Defective or Damaged Items:
  • If a product is defective or incorrect, PremiumExo covers the return shipping costs.
  • You should notify support immediately at info@premiumexo.com with photos of the issue to expedite the claim.

• Non-Returnable Items:
  • Items that show signs of use, wear, or damage not caused by shipping are typically not eligible.
  • Sale or promotional items are often marked as final sale and may not be returnable unless defective.

• Shipping Costs:
  • For returns, the customer is responsible for return shipping fees.
  • Original delivery charges are generally non-refundable.

• Refund Process:
  • Once the return is received and inspected, refunds are typically processed to the original payment method within 7–14 business days.

• How to Initiate a Return
  1. Email Support: Contact info@premiumexo.com with your order number and reason for return.
  2. Pack Securely: Include all original manuals, accessories, and packaging.
  3. Ship Traceably: Use a traceable courier service to ensure the package reaches the warehouse safely.